The Program Director oversees the provision of supportive housing to tenants. This includes responsibility for the general welfare of tenants and assuring that services are provided to tenants within the limits of the program's mission and consistent with the needs and desires of individual tenants. Specific tasks toward these ends are assuring that the program meets funders' and the agency's standards for program census, service delivery, staffing, and record keeping; establishing and maintaining an environment for tenants and staff that is consistent with agency values; monitoring the maintenance of the physical plant; supervising program and front desk staff; collaborating with other departments; and developing and maintaining relationships with community members and organizations.
Position Type: Full Time
Position Location: Bronx , New York (Vyse Ave.)
Essential Job Functions
- Recruit, hire, and provide supervision and training to supportive housing staff so that agency and department goals are communicated effectively, job performance is continuously evaluated and appropriate training is given.
- Guide and monitor the effective use of recovery oriented practice in delivery of tenant services.
- Assist and supervise with the on-site development of agency programs in nutrition, music, art, health, etc.
- Understand and follow agency and program procedures to guide management of program.
- Monitor program budget and on-site financial procedures and records, including petty cash and, if applicable, dining room receipts.
- Assure maximum occupancy of building.
- Liaison with project's co-sponsors, managing agents, community agencies, and the like.
- Liaison with agency's other housing, rehabilitation, and employment programs. Supervise tenant selection.
- On-site management of incidents with preparation of reports and submission for review by incident management committee.
- Oversee onsite vocational, educational, and recreational activities.
- Provide progressive employee discipline when necessary, consistent with agency policies and in consultation with supervisor and human resources department.
- Visit program site during evening, overnight and weekend shifts to provide adequate staff supervision and program oversight.
- Advocate for tenants with other service providers, as needed.
- Supervise onsite tenant initiatives and overall development of tenant community.
- Prepare data for submission of internal and external reports, as needed.
- Provide overall program quality assurance so that services, records, and procedures meet or exceed agency and funders' standards for quality, frequency, and management.
- Provide supervision of front desk staff and schedule replacements when a staff member is out.
- Maintain a partial case load, as needed.
- Provide crisis intervention as needed.
- Monitor and update proper supplies, manuals, phone lists, and lists of tenants needing assistance in an emergency at front desk on a monthly basis, and correct problems.
- Participate in agency-wide committees, as required.
- Provide current information about program and building to deputy directors of supportive housing, and as appropriate to other agency management.
- Cultivate relationships and maintain links to the local precinct and community board, including attending monthly meetings at both locations, as necessary.
- Provide twenty-four hour cell phone coverage for emergencies.
- Bachelor's Degree in related field preferred - work experience within field may be substituted for degree.
Previous Experience Requirements:
- Minimum of three years working in supportive housing with people who have a history of homelessness/substance abuse/psychiatric diagnosis, etc, preferred.
- Previous supervisory experience, required
- Skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
- An understanding, appreciation, and commitment to the philosophy and mission of Community Access.
- Must be fingerprinted and cleared by the Office of Mental Health (OMH).
- Knowledge of psychiatric disabilities and of substance abuse.
- Commitment to recovery oriented practice.
- Skill in articulating program goals.
- Capacity to monitor details of program operation.
- Excellent oral and written communication skills.
- Strong organizational skills.
- Demonstrated leadership skills and ability to work as part of a team.
- Ability to utilize various computer programs, specifically Microsoft Word and Excel.
- Be creative and flexible.
- Show initiative and be responsible for follow through.
- Ability to maintain confidential information, as related to position.
- 3 weeks of vacation, five personal days, 12 sick days, ten paid holidays
- Travel Reimbursement
- College savings plan Pre-tax savings plan (including Flexible Spending Accounts and TransitChek)
- 403b contribution; life insurance
- Comprehensive medical, vision, and dental plans; Employee Assistance Program
- Summer Flex Hours
- Paid Family Leave; Short-Term Disability insurance