Program Assistant

Program Overview 

Community Access' Bronx Shelter Assertive Community Treatment (ACT) team is a mobile, multi-disciplinary program that works with homeless and recently homeless adults with mental illness, primarily in the Bronx.

The aim of the program is to build trusting and positive relationships with homeless adults who have not had adequate support systems in place in order to assist in transitioning them from homelessness to housing and achieving self-defined life goals.

Position Overview 

The Community Access Bronx Shelter ACT Team is seeking a Program Assistant with experience working in a healthcare or social service setting, ideally with a specialization in mental health.

The Program Assistant is primarily office-based but acts as an integral role in assisting team members to maintain up to date information throughout the day regarding hospitalizations, coordination of benefits access, housing opportunities, and collaboration with outside service providers.

Position Location: Bronx

Position Type: 975 Walton Avenue Bronx, NY

Salary: $45,000

Essential Position Function

Support Program Director in guiding day-to-day operation of CA's Bronx Shelter ACT Team, and assuming some of his/her administrative responsibilities in their absence.

Assists with oversight of:

  • Medical records, charts, minutes, and electronic data to ensure compliance with NYS OMH, Medicaid, NYC DOHMH and other participating government and non-government entities;
  • Data entry, real-time updating of information, and completion and maintenance of records;
  • Scheduling of follow-up care after hospitalization or emergency room visit

Responsible for: 

  • Conducting participant health insurance eligibility checks.
  • Informing staff of participant needs for Medicaid recertification.
  • Assisting staff with ensuring all documentation is complete for billing.
  • Serve as the point of contact for all communication with insurance providers. 
  • Coordinating with agency billing staff to ensure accurate and timely monthly billing and resolution of denials 
  • Screening and enrolling new participants 
  • Preparing check requests, code and process invoices according to accounting and AR systems and procedures;\
  • Managing upkeep of office equipment and supplies; assisting with copying, faxing, mailing, answering and responding to calls and correspondence.

Education Requirements: 

  • Minimum of high school diploma or equivalent, required
  • Bachelor's Degree, preferred.

Experience Requirements: 

  • Previous administrative experience, preferably in a behavioral health or human services program setting.
  • Proficiency in MS Word, Excel, PowerPoint, and Microsoft operating systems
  • Demonstrated experience creating and maintaining efficient administrative and operational systems.
  • Knowledge of electronic health records, AWARDS preferred;
  • Must be fingerprinted and cleared by the New York State Justice Center

What we are looking for: 

  • Exceptional communication skills.
  • Excellent diplomacy, poise and social skills applicable to working with participants facing crises and stress.
  • Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion.
  • Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
  • Commitment to person-centered treatment strategies, upholding participants' rights, and self-determination in service provision.

Benefits We Offer: 

  • Three weeks of vacation, five personal days, 12 sick days, 10 paid holidays
  • Paid Family Leave; Short-Term Disability insurance
  • Summer Flex Hours
  • Comprehensive medical, vision, and dental plans
  • 403b contribution; life insurance
  • Pre-tax savings plan (including Flexible Spending Accounts and TransitChek)
  • College savings plan
  • Employee Assistance Program