Front Desk Receptionist - Bronx - Polite Avenue - Foxhurst

Position Overview

  • The Cedar Ave Housing Program, located in Morris Heights is seeking a Front Desk Receptionist. The Front Desk receptionist is responsible for monitoring the safety of the tenants and will provide support in a professional and courteous manner to our guests and staff.
Program Overview: 
  • A 105-unit mixed tenancy development is an innovative public-private model that provides supportive housing for low-income Families and individuals with psychiatric disabilities.

Position Type: Full Time 

Position Location: Polite Avenue - Foxhurts

Salary: $15.00

Health and Wellness Benefits:

  • Comprehensive medical, vision, dental, and life insurance plans
  • 403b contribution
  • Pre-tax savings plan (including Flexible Spending Accounts and Transi-tChek)
  • College savings plan
  • Employee Assistance Program'

Vacation Benefits

  • Three weeks ( ) of vacation
  • Five personal days
  • 12 sick days
  • 10 paid holidays
  • Paid Family Leave; Short-Term Disability insurance
  • Summer Flex Hours

Essential Job Functions

  • Provide support to tenants, listen to their concerns, and direct them to their service coordinators.
  • Monitor the safety and security of building and its tenants and report any problems or needs. 
  • Monitor and ensure consistent and proper application of agency's visitor identification policy.
  • Monitor and report to program staff any problems caused by tenants who do not observe house rules.
  • Observe and, using the desk log, record conditions including potential problems in the building every two hours during the shift or more often if conditions require.
  • Answer phones, take messages, and provide routine information about Community Access and the Supportive Housing Program.
  • Prepare work orders for repair and maintenance problems reported by tenants or observed during shift.
  • This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Position Qualifications

  • Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
  • Commitment to recovery-oriented practice.
  • Ability to interact with people in a professional and courteous manner. 
  • Be skilled in conflict mediation/negotiation and have a pro-active approach to problem solving.
  • Strong organizational skills.
  • Previous experience in customer service, preferred.
  • Be creative and flexible.
  • Ability to work independently and as part of a team.
  • Ability to maintain confidential information, as related to position.
  • Ability to utilize various computer programs, specifically Microsoft Word and Excel.

Education Qualifications

  • Minimum of a high school diploma or equivalent (GED).