Field Case Manager

Program Description: 

Community Access is in partnership with Coordinated Behavioral Care, Inc. (CBC) to offer a care transition intervention known as Pathway Home (PH) to enhance the system of care for people transitioning from hospitals and shelters to the community. 

Pathway Homes uses an adaption of the Critical Time Intervention (CTI) approach to provide time-limited services to individuals moving from a psychiatric setting (Bellevue and Beth Israel Hospitals) to the community to ensure engagement in clinical and support services. The intervention is offered for six to nine months with a warm hand-off to a Health Home care coordinator or other community providers before discharge.

Pathway Homes serves individuals 18 and older who have a serious mental health concerns and are likely to be challenged in sustaining community tenure. The Team is multi-disciplinary and includes nursing, behavioral health and peer specialists, and other staff members offering support and guidance in areas including daily living, benefits, housing and employment, and re-connection with medical and behavioral health providers.

Job Type: Full Time 

Position Location: Mobile (Bronx, Manhattan, Brooklyn, Queens) 

Position Salary: $50,000 / $24.00 (hr)

Position Description: 

Working as an integrated member of the mobile Pathway Home team, the Entry Level Case Manager (Service Coordinator) role is to assess and address immediate needs, expediting connection to benefits, as well as collaborating on short and long-term plans to achieve the participant's identified personal goals. 

Position Qualifications

  • 2 years' experience working in mental health, Required
  • Excellent oral and written communication skills.
  • Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
  • Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access. 
  • Must be fingerprinted and cleared by the Office of Mental Health (OMH). 

Education: Qualifications

  • Minimum of a high school diploma or equivalent (GED)
  • Bachelor's degree, Required

Additional Qualifications

  • Ability to utilize various computer programs, specifically Microsoft Word and Excel. 
  • Be creative and flexible. 
  • Show initiative and be responsible for follow through. 
  • Ability to maintain confidential information, as related to position. 
  • Ability to work independently and as part of a team.
  • Must enjoy working in a variety of settings throughout NYC and have a passion for advocacy
  • Commitment to recovery oriented practice.


  • Three weeks ( ) of vacation, five personal days, 12 sick days, 10 paid holidays
  • Travel Reimbursement
  • College savings planPre-tax savings plan (including Flexible Spending Accounts and TransitChek)
  • 403b contribution; life insurance
  • Comprehensive medical, vision, and dental plans; Employee Assistance Program
  • Summer Flex Hours
  • Paid Family Leave; Short-Term Disability insurance