Family Advocate

Program/Department Description:

Community Access provides affordable housing and supportive services to individuals with psychiatric disabilities, histories of homelessness and substance use, families who have experienced homeless, and other low-income community members.

Position Location: Bruckner Ave, Bronx NY

Position Type: Full Time

Salary: Mid to High $40's (based on experience)

Essential Job Function:

  • Provide outreach, advocacy and supportive services to assigned families.

  • Develop and assist in implementing service plans determined by goals of program participants, including reviewing service plans with family, identifying progress, and revising plans as needed.

  • Facilitate support groups and parenting skills workshops

  • Assist in navigating the child welfare system for involved families

  • Advocate for families within the community to ensure their needs are being met, including assisting in navigating the school systems

  • Work in collaboration with other support staff to provide supportive services that meet the needs of children, youth, and families

  • Organize and support social and recreational activities for families

  • Provide education and support for co-workers regarding family systems and family related concerns

  • Assist program participants in advocating for quality care received from external service providers, including educating providers on special issues, etc. 

  • Assist program participants in maintaining apartment free from unsanitary conditions and safety hazards, utilizing individualized strategies, e.g. teaching, feedback, demonstration and other forms of hands-on interventions, as needed.

  • Provide referrals for treatment for mental health concerns, substance use, and physical health problems, as dictated by program participants.

  • Assist program participants in identifying vocational and educational goals and opportunities, including assessment, support and follow-up.

  • Assist program participants with conflict resolution, as necessary.

  • Utilize harm reduction strategies when working with individuals experiencing drug and/or alcohol related problems.

  • Provide crisis intervention, as necessary

  • Provide support and training on skill-building, including assertiveness, self-advocacy, socialization, parenting, and other skills on related issues.

  • Create or maintain a special project each year (e.g. participate in the advocacy department, coordinate an activity, participate in a committee, etc.)

  • Provide holiday, evening and weekend coverage, as necessary.

  • Provide coverage and support for non-assigned program participants, as needed

Job Qualifications:

  • Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.

  • Qualified candidates must be a parent with experience navigating human service systems for families and children, including behavioral health, education, child welfare and homeless service systems.

  • Minimum of a high school diploma or equivalent (GED).

  • Must be fingerprinted and cleared by the New York State Justice Center.

  • Commitment to recovery-oriented practice.

  • Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.

  • Excellent oral and written communication skills.

  • Ability to utilize various computer programs, specifically Microsoft Word and Excel.

  • Be creative and flexible.

  • Show initiative and be responsible for follow through.

  • Ability to maintain confidential information, as related to position.

  • Ability to work independently and as part of a team.

  • Bilingual Spanish-speaking, preferred.

  • Ability to walk up several flights of stairs.

  • Ability to work in the field (using public transportation).